Terms & Shipping Policy

Welcome to Elle Grey! These Terms of Service ("Terms") govern your use of the shopellegrey.com website ("Website") operated by shopellegrey.com ("we," "us," or "our"). By accessing or using the Website, you agree to be bound by these Terms. Please read them carefully before using the Website.

1. Acceptance of Terms

By accessing our Website or purchasing products from us, you engage in our "Service" and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

2. Eligibility

This Website is accessible only to retailers who have a valid seller's permit and operate a retail clothing business. By registering on shopellegrey.com, you warrant that you possess a valid reseller's permit and intend to abide by all terms under this agreement.

3. User Responsibilities

As a registered member, you agree:

Not to use this Website for unlawful purposes.
Not to misrepresent yourself or impersonate another person when registering.
Not to disclose your password to any third party or use your password for unauthorized purposes.

4. General Payment Terms

Before paying for any items, you will have an opportunity to review and accept the fees. Contact cs@shopellegrey.com for payment inquiries.

5. Billing and Account Information

You agree to provide accurate and complete purchase and account information for all transactions. Keep your account information updated for smooth transactions and communication.

6. Returns and Refunds

Returns and refunds are accepted under specified conditions. Refer to our Returns and Refunds Policy for details.

7. Authorization

By placing orders, you authorize Elle Grey to charge all applicable fees, including taxes, to your specified payment method. For credit card payments, pre-authorization may be sought to verify funds.

8. Products

Product availability and descriptions may change without notice. We provide products and materials on the Website "as is," without warranties of any kind.

9. Errors, Inaccuracies, and Omissions

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.

10. Prohibited Uses

You agree not to use the Website:

For unlawful purposes or to violate any laws.
To infringe upon our intellectual property rights or those of others.
To harass, abuse, or discriminate against others based on protected characteristics.
To upload viruses or malicious code, or interfere with the Website's security features.

11. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the Service will be uninterrupted, secure, or error-free. Your use of the Service is at your sole risk.

12. Indemnification

You agree to indemnify and hold Elle Grey harmless from any claims arising from your breach of these Terms or violation of any law or rights of a third party.

13. Termination

These Terms remain effective until terminated by you or us. We may terminate or suspend your access to the Service at any time without notice if we suspect a breach of these Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes shall be resolved through binding arbitration conducted by a single arbitrator under the American Arbitration Association's rules.

16. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates on the Website. Your continued use of the Website after such changes constitutes acceptance of the updated Terms.

17. Contact Information

Questions about these Terms should be directed to sales@shopellegrey.com.